Data Importing: How to Import Transactions

Authored by:
on 1/30/2024 11:24:00 AM

Introduction

Importing transactions into CharityEngine will allow any transactions that did not take place on a CharityEngine form or entered manually into CharityEngine to be managed and tracked in CharityEngine. This will prevent users from navigating different platforms to view the organizations transactions.

Before importing, users must prepare the data in a way that is acceptable to import. This means that the file is either a text file (.txt) or an Excel workbook (.xls or .xlsx) and contains fields that are in CharityEngine. If you are not including a unique identifier to match transactions to a contact, the system will match based on the information provided.

Introduction
Prerequisites
Prerequisites - Best Practices for Data Preparation
Preparing your file import
Instructions: Importing New Contacts with an External ID
Instructions: How to Import Transaction Records
- Importing with Import (new)
- Importing with Import (classic)
Instructions: How to Evaluate Bad Records
Instructions: Additional Transaction Import Elements
FAQs & Other Recommended Readings

Prerequisites

CRITICAL NOTE: Preparing your data is an important exercise to ensure your data is properly formatted and will be prepared for importing
NOTE: In order to import Transaction type records the minimum required fields will include Amount and CharityEngine Contact ID or Amount and First Name/Last Name; if your data does not contain First/Last Name, you will need to create business rules to append a placeholder value (i.e. "No Name"). Please note, repetitive usage of a placeholder will create duplicate name records and may impact your data governance and CharityEngine matching logic.
- If the user has imported contacts with Sync External ID, this value can also be used in order to connect transactions with contact records

Prerequisites - Best Practices for Data Preparation

When preparing your data, data cleansing practices are incredibly important to ensure you are importing good, clean data for your database. Here are a few examples to assist with data cleansing prior to import.

Step 1: Ensure basic information is correctly formatted, including:

1. -Does each row contain a unique transaction amount and CharityEngine Contact ID (or First Name/Last Name or (coming soon) External ID)
  1. Minimum import requirement is a transaction amount and contact fields for importing to Transaction table
  2. Please review for rows containing null values within your data import as these may result in importing errors

Step 2: Leverage Excel or other tools to identify duplicate contact records

1. Conditional Formatting in Excel:
  1. -Select the cells you want to check for duplicates
  2. -In Excel click Home > Conditional Formatting > Highlight Cell Rules > Duplicate Values
  3. -In the box next to values with, pick the formatting you want to apply to the duplicate values, and then click OK
2. Removing Duplicates in Excel:
  1. In Excel click Data > Remove Duplicates
  2. In the popup box, select your columns for matching values

1. Sort & Filter in Excel: Leverage the Excel Sort and Filter options under the Data Ribbon
1. Text to Columns Excel features to modify data including splitting fields (i.e. splitting a first name and last name)

Step 3: Managing fields that require values

1. Amount - each line for import must contain a value, $0.00 or negative amounts are acceptable AND
2. Contact (available options)
  1. CharityEngine Contact ID (if associating with an existing contact record)
  2. Customer First Name AND Customer Last Name (if creating a new contact - note, CharityEngine matching logic will also attempt to locate existing records where FN and LN match)
  3. Coming Soon: External ID (if associating with an existing contact record that contains an External ID)
3. Note: If you your first name and/or last name field does not contain a value, you will need to determine the appropriate value to include as a placeholder. For example, a null name may be reflected as "Missing Name". Please proceed with caution as repetitive usage of a placeholder can create duplicative values and may impact contact merging as well as management of data governance. CharityEngine strongly recommends evaluating usage and evaluation of data that may be missing name elements for effectiveness.

Please Note: CharityEngine does not support data cleansing in basic data migration packages. Please ensure you take care to ensure you have properly reviewed and corrected any data elements. If you are interested in learning more about data cleansing support, please contact your account manager for details.

Preparing your file import

When importing transaction records, preparation is an important activity to ensure you have clean data for your CharityEngine database. When importing Transactions for your donation records, the minimum requirement is:

Amount and
Contact
1. CharityEngine ID or
2. First Name/Last Name or
3. (coming soon) External ID

The following table will provide you with basic transactional data elements for importing. Provided below are details for the translated CharityEngine Field name. Please also notate importing requirements as outlined within Description.

Table Import	Field Section	CharityEngine Field	Required	Description
Transaction	Transaction Detail	Amount	Yes	Transaction amount must not be null - can include positive, negative, and value of 0; numeric value expected
Transaction	Donor Info	Contact Id	Yes (or one alternative below)	CharityEngind ID for person, organization or household
Transaction	Donor Info	First Name and Last Name	Yes (or alternative above or below)	Use if creating new contact record; if CharityEngine matching can locate existing contact record with First Name/Last Name, will assign donation to the contact id Note: If using this option, must contain both a first and last name
Transaction	Attribution	Synch Contact External Type ID and Synch Contact External ID	Yes (or alternative above)	Note: If using an external synch id, ensure configuration steps to set up or locate the External Type ID
Transaction	Transaction	Date		valid formats include MM/DD/YYYY or YYYY/MM/DD
Transaction	Transaction	Payment Method		Expected options: ACH, Cash, Check, Credit Card, Echeck, Wire Transfer, PayPal, In-Kind, Soft Credit, Other, None; null values will be imported as Cash
Transaction	Transaction	Category		Expected options: Acquisition, Advocacy, Auction, Case Intake, Contact, Donation, Enrollment, Event Registration, Grassroot Event Application, Job Application, Membership, Other, Polls & Survey, Volunteer Note: If leveraging CharityEngine self-guided migration, limited to one time Donations and Event related donations
Transaction	Transaction	Tax-Deductible Amount		Transaction amount must not be null - can include positive, negative, and value of 0; numeric value expected

Click Here to Download a Transaction (CharityEngine ID) Import Template:

Click Here to Download a Transaction (First Name/Last Name) Import Template:

Click Here to Download a Transaction (Sync External Contact ID) Import Template:

Important: Please see Instructions: Importing New Contacts with an External ID section to configure the External ID Type value. Use this value for any contact with an external ID required for import. This value should be used within field "Sync Contact External Type Id"

Instructions: Importing New Contacts with an External ID

If you are importing contacts which contain a unique identifier from a prior CRM or database, please follow these steps to configure an external id import. This step is critical if the historical id is important to reference on the contact record and/or if this id is used to associate historical transactions based upon this unique value.

Step 1: Navigate to the Configuration App > Contacts > External ID Types > Create New

Step 2: Create a Name (required) - this is an internal reference . Select Class. Select your CRM/Database from the dropdown menu, or select Other.

Step 3: Click SAVE to secure your changes.

Step 4: Navigate back to the listing screen to locate the new External Id Types. This value will be used in the Contact-Organization Import WITH External ID. This value should be used with CharityEngine field: Sync External Type Id

Instructions: How to Import Transaction Records

Now that you have cleansed your data, added your external synch ID (if applicable), and added your contacts to the import template, you are ready to begin importing. CharityEngine recommends importing a small sample to begin. This allows the user to QA and verify the data has imported as expected.

The user can choose to leverage the Import (new) or Import (classic). Classic workflow guides end user to map fields manually and then import the source file. Alternatively, new import flow guides end user to upload source file and then user will be guided to map based upon the column headers.

Importing with Import (new)

Step 1: Prepare your Excel file for import, entering one contact record per line. Once complete, save to your local drive.

Note: when saving the file, ensure you save it as a Tab Delimited (Excel) file to match the file type in CharityEngine.

Step 2: To import contacts, navigate to the Workflow & Automation App > Import/ Export. Click on Create New and select Import (new).

Step 3: Select from the drop-down where the file will be imported to, for Transactions, you want to import to Transactions. Click NEXT to proceed.

Step 4: Upload your import file noting that any change to File Type should be adjusted prior to import. Click next to proceed.

Note: If your file does not contain a header row, then adjust Import First Row to yes. This will instruct the importer to import the values in the first row

Step 5: Begin your data mapping for all columns in your source file. Click next once complete.

1. 1. Leverage Existing Template to locate any prior templates for faster mapping
  2. MAP FILE COLUMNS:
    1. Use the drop down from each column to select the appropriate field selection for mapping
    2. Select IGNORE if you wish to have the importer skip importing/updating the contact record
    3. To save the template for future use, ensure Save Template is toggled to Yes. This will allow you to save time by loading the template instead of adding the fields one by one. This will also be helpful if you plan to import a sample and then complete a full import. Or if using an existing template, adjust Save Changes to adjust for any modifications of column mapping changes that may be needed for future reference.

Step 6: Next, prepare your settings for import. Modify the Name of the import job (optional), Mode: Import Data (preset), Start if you wish to schedule in the future (optional). Click next to proceed.

LOGGING & VALIDATION:

1. 1. Selection of the Store Import Results can be used (and is required) if the user requires the ability to view diagnostic results and/or to backout changes. Please note this will cause data jobs to run slower and not recommended for large import.

Step 7: Review and Confirm your import configuration. Click PROCESS to initiate your job. Click OK to confirm.

Step 8: An success page will be displayed allowing you to View Job Status, Setup Recurring Schedule (for this import), or Import More Stuff.

By clicking View Job Status, you will be able to monitor the import. CharityEngine will show you if the import has finished or still processing, if it was successful or if it was a bad record, how many contacts were imported, if any contacts matched, and if any contacts were updated.

Step 9: Navigate to the Contacts App > Organization & People > Contacts and use the quick filters to review and QA your contact import records
Also Navigate to the Donations App > Transactions > Search & Manage and use the quick filter to review and QA your contact import records

Pro Tip: Use the Advanced Filters > More Filters > Source App: Data Import to locate imported contact records

Pro Tip: Review the contact record panels for verification of importing. Use the Go To to locate specific panels, use Edit to see additional contact information, hover over external IDs to view external id (if applicable)

Contact Record

Transaction Record

Importing with Import (classic)

Step 1: To import contacts, navigate to the Workflow & Automation App > Import/ Export. Click on Create New and select Import (classic).

Step 2: Select from the drop-down where the file will be imported to, for Transactions, you want to Import To: Transactions and Mode: Standard. Click NEXT to proceed.

Note: You can also import to people or households if that is the contact type. Like contacts should be imported together – households with households, organizations with organizations, people with people.

Note: selecting standard will allow you to import payments that have already been processed. The mode ‘Standard’ and ‘Import Payment Data (already charged)’ are the same. If you need to process payments, then select the mode ‘Process Payments (charge credit cards or bank accounts).

Step 3: Add field sections for the import file. The fields will be dependent on the data in the file. Click Add Fields and a drop-down will appear for the field selection.

NOTE: If you are using the template provided above, using the Add Fields, select each field in the exact order as presented in the Excel import template.

Step 4: Click on the field name to Add Field

- Your fields will appear as you select them. Use the arrows to reorder the fields and use the delete button to easily remove the field from the template.

Note: If you have a template saved, click Load Template to use a pre-existing template.

To save the template for future use, ensure you check the box. This will allow you to save time by loading the template instead of adding the fields one by one. This will also be helpful if you plan to import a sample and then complete a full import.

Step 5: Once you have selected your data elements for your import, you can click on download import template to begin migrating your data to the import template. This action will create an Excel document where you can enter your transaction information. If you have downloaded a template from above, you can save your file to your local network and proceed to Step 7.

Step 6: Prepare your Excel file for import, entering one donation record per line. Once complete, save to your local drive.

Note: when saving the file, ensure you save it as a Tab Delimited (Excel) file to match the file type in CharityEngine.

Step 7: Once your import file is prepared, proceed by clicking NEXT

Step 8: Click on Upload a File

Step 9: Click on Select File: Choose File and browse your computer for the document you created above

Step 10: Once appended, the user will receive a Success notification. Click NEXT to proceed.

Note: If there are any issues w the file appending process, a red bar will appear with additional guidance. Typically an error will appear due to:

1. The fields selected in Data Jobs picker do not match the field counts of the import template
2. A row/rows contain data but do not contain an import header

Step 11: Once the file has been uploaded, you will have the ability to name, add a description. Once complete click NEXT.

From OTHER SETTINGS:

1. 1. Selection of the Store Import Results can be used (and is required) if the user requires the ability to view diagnostic results and/or to backout changes. Please note this will cause data jobs to run slower and not recommended for large import.

Step 12: Confirm your job settings and click FINISH to start your Data job import.

Step 13: A pop-up will appear that will prompt you to View the Job Status, Schedule Job, or Import More Data.

Step 14: Navigate to the Contacts App > Organization & People > Contacts and use the quick filters to review and QA your contact import records
Also Navigate to the Donations App > Transactions > Search & Manage and use the quick filter to review and QA your contact import records

Pro Tip: Use the Advanced Filters > More Filters > Source App: Data Import to locate imported contact records

Contact Record

Transaction Record

Instructions: How to Evaluate Bad Records

If you import a record and a field is missing, for example, you have selected first name in the field selection, but the file you imported does not contain a first name, it will be a bad record and your contact will not import.

By clicking the number next to Bad, you will be able to see the file error. This will appear in a NotePad pop-up advising you what error was made. once you have found the error, you will be able to fix your file and try to import again.

Instructions: Additional Transaction Import Elements

If you elect to import additional fields for transaction record creation, below are a few most frequently used elements.

Table Import	Field Section	CharityEngine Field	Required	Description
Transaction	Transaction	Amount	Yes	Transaction amount must not be null - can include positive, negative, and value of 0; numeric value expected
Transaction	Donor Info	Contact Id	Yes (or one alternative below)	CharityEngine ID for person, organization or household
Transaction	Donor Info	First Name and Last Name	Yes (or one alternative above or below)	Use if creating new contact record; if CharityEngine matching can locate existing contact record with First Name/Last Name, will assign donation to the contact id Note: If using this option, must contain both a first and last name
Transaction	Attribution	Synch Contact External Type ID and Synch Contact External ID	Yes (or alternative above)	Coming Soon Note: If using an external synch id, ensure configuration steps to set up or locate the External Type ID
Transaction	Check	Check Number		alpha/numeric value
Transaction	Check	Check Date		formats include MM/DD/YYYY or YYYY/MM/DD
Transaction	Attribution	Fund Name		If existing within CharityEngine requires exact match of name (Configuration App > Transactions > Funds); if Fund Name does not exist, will be created upon import
Transaction	Attribution	Initiative Id		Requires set up of initiative prior to import and us of initiative id for import (Campaign App > Create & Publish > Initiatives)

FAQs & Other Recommended Readings

Q. I have duplicate transactions records. What are the next steps for data cleansing once a contact record has been imported?
A. Through CharityEngine's contact matching feature, users have several options for managing the review, merging, or deletion of duplicate records. See our article Workflow & Automation: Data Governance – Contact Management (Merge, Delete, Inactive)

Q. I need to import Contact - People. What resources are available for support?
A. Please see our article Data Importing: How to Import Contact - People Data

Q. I need to import Contact - Organizations. What resources are available for support?
A. Please see our article Data Importing: How to Import Contact - Organization Data

Q. I need to import Contact - Household. What resources are available for support?
A. Please see our article Data Importing: How to Import Contact - Household Data

Q. I need to import Contact - Transactions. What resources are available for support?
A. Please see our article Data Importing: How to Import Transaction Data

Q. I need to delete an import file. Is that available?
A. Yes. When initially importing, from the Settings step, expand the LOGGING & VALIDATION option and toggle Store Import Results to yes. Note: this is not recommended for large imports.

If this step was completed, then the user can leverage Automation & Workflow > Workflows > Transformations > Create New > Type: Import Reversal > NEXT > Import Job (select identified job) > NEXT > Name: name of transformation job (other fields optional) > NEXT > confirm the job > FINISH

Q. When importing, I need to create a new person AND an associate with a new organization. How can I achieve this?
A. This requires a three step approach in which you create the person record and the transactions, create the organizational record, and then link the person to the organization. Once the transaction is created and the organization has been created, then you can associate the person with the organization. Begin by importing the transaction detail and leverage Customer First Name and Customer Last Name to create a new contact record.

Next, create the organization through Automation & Workflow App > General > Import & Export > Create New > Import (new) or Import (classic) > Import To: Organizations

Next, capture the Person Contact ID and the Organization Contact ID and append the organization to the person record using the Automation & Workflow App > General > Imports & Export > Create New > Import (new) or Import (classic) > Import To: People then use the fields Contact Id and Linked Employer Id

Q. How can I import split funds on a transaction?
A. To begin, the user will require all transaction IDs in which a split fund will be applied. In addition, the user will need the Fund IDs and the allocate dollars to split. To begin, initiate an import file through the Automation & Workflow App > General > Imports & Export > Create New > Import (new) or Import (classic) > Import To: Transactions then use the fields Transaction Id and Fund Id: Amount (csv)(add).

As the the Fund Id: Amount (csv)(add) will require a text file, save the source file for the import as a text file. Review the text file to ensure there are no errant quotes or other unnecessary characters.

Example of transaction 84190391 (totaling $5,000) with two fund splits of $2,500 for Fund ID 188131 and 193079

Leverage the File Type: Tab Delimited (Text)

The transaction record will now reflect as follows: