Managing your email list is crucial for not only reaching your constituents but for also managing your reputation as a sender. CharityEngine has integrated several technology tools to assist you in list management. Our outbound email delivery technology actively tracks and reports on responses in which the email address is reported as invalid. Once confirmed as invalid, CharityEngine will identify the user’s email address to prevent future email delivery failures.
When an email has been added to the blacklist systemically or manually, CharityEngine will ensure any future email initiatives are not delivered to this population.
Source for Blacklisting:
Important: If you are managing your Blacklist within CharityEngine, it is important that any removal of a current blacklisted email has strong validation and can be confirmed as a valid and deliverable email prior to removing.
Interested in learning more about bounce types, categories and 3 ways to lower your bounce rates, see this Help Article from SocketLabs What is a Email Bounce? [Three Ways to Lower Your Bounce Rate] | SocketLabs
To access your account’s email blacklisting, follow these steps:
Navigation: Campaigns app > List Management > Email Blacklist
From the listing screen, search by a specific email address or time frame
CharityEngine® will blacklist emails after certain events to ensure that the sender continues to have the best reputation possible with email providers. While it is not recommended, customers can request to have an email address removed from the CharityEngine® blacklist.
It is important to note that there are two blacklists – one that is maintained within the customer’s CharityEngine® that a specific to the send history between the customer and receiving email since being in CharityEngine®. In addition to the customer blacklist, there is a global blacklist that is utilized across all customers. Often the fails listed as Suppression Error are emails that are listed in CharityEngine®’s global blacklist.
For more information on Email Deliverability Best Practices, click here.