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Acknowledgments
Jamie Beliveau 4/13/2022 7:40:00 PM

Individual Acknowledgments

There are many ways to thank a donor. In CharityEngine®, send custom acknowledgments to individual donors from the Transactions screen.

To get to the Transactions Search & Manage page, click Donations > Transactions > Search & Manage.

For an individual acknowledgment, find the transaction receiving the acknowledgment using the Quick Filters and the Advanced Filters.

To bring up the acknowledgment wizard, hover over the three dots to the right of the listing and click Acknowledge.

The acknowledgment wizard will appear in a popup box.

Multiple Acknowledgments

To acknowledge multiple donor transactions at once, first find the transactions listing screen under Donations > Transactions > Search & Manage.

CharityEngine® simplifies finding donors to acknowledge with the Gift Acknowledgment View, listed under More. Clicking this option automatically filters the listing so that the only donors that appear are the ones marked that they have not previously been acknowledged, and that they are allowed to be acknowledged.

Choose the donors you would like to acknowledge using the check boxes to the left of the listings. Click the top check box in the black bar to select all of the donors on the page. Choose Acknowledge to create a group acknowledgment.

NOTE: Checking the top box will ONLY select the transactions displayed on the page. This may not include transactions beyond the number selected to display. To select a larger number of listings, change the number of listings displayed. Find this in the bottom left corner of the page.

Clicking Acknowledge will prompt the batch acknowledgment wizard to pop up. It will default to create a new acknowledgment batch. To use a pre-existing acknowledgment batch, select it from the drop-down menu.

Click Next to access the editor. In CharityEngine®, you can edit single specific transactions if there are any specific ones you would like to personalize before sending them out. Personalization of single transactions occurs within the wizard, so it can be a smooth, singular process.

The final screen of the wizard is a confirmation screen. On this screen, you can choose to process the batch you have created immediately, or save it and process it at a later time.

When you click Process, another window will appear with the option to click on the link to manage the batches you have created. Click it to manage batches. You can also reach that page by clicking Donations > Transactions > Acknowledgments.

If you choose to save the batch and process it later, you can click the link that appears, or you can head to Donations > Transactions > Acknowledgments. Hover over the three dots to the right of a listing and click Process to manually process a batch. The same wizard will walk you through the process.

NOTE: Before the batch processes, a review and confirmation box will appear to double-check that the messages are correct.

Importing/Creating Letter Templates

Create templates for acknowledgments using our Design & Message section. Click Configuration > Design & Messages > Templates.

Click Create New under the Design Templates listing screen to design a new template for your acknowledgment.

Design a new template.

General Tab

Choose the template type and name your new design under the general tab.

Message Content

Design your template message content here. Add images, change fonts, insert merge tokens, include hyperlinks, etc. within the editor.

Click the Validate Token (labeled above) to validate the merge tokens you insert. Green merge tokens are working merge tokens! Red merge tokens are broken merge tokens.

Import Templates from Word

NOTE: Importing templates from Word is only possible AFTER the template has already been created.

Name and create your new template by clicking the Create button. This will not take you away from the page—it will refresh and bring you to the Manage page now that the template has been created.

Once the template has been created, the Create button will turn to an Update button. An arrow will appear on this button. Click on it for more options. Click Import Word.

A pop-up box will appear prompting you to choose a file from your computer. Click Choose File, and click Open after selecting a file. It will import your Word file into the template.



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