Event ticket purchases that include multiple attendees often require flexible payment handling, especially when organizations allow partial payments or down payments during registration. To accommodate this workflow, CharityEngine now creates a soft credit transaction for each individual ticket registration when multiple tickets are purchased in a single transaction.
This enhancement allows each ticket registration to maintain its own payment association while also supporting balance tracking and rate adjustments at the individual ticket level. Organizations can more accurately manage attendee balances, registration records, and payment reporting for event participants.
Before using this functionality, ensure the following:
No additional configuration is required to enable this functionality.
When a donor or constituent purchases multiple event tickets in a single transaction, CharityEngine automatically creates:
This structure ensures that every attendee registration can maintain an associated payment record, even when the original payment only represents a partial amount or down payment.
The soft credit transactions help support:
Navigate to the Events App > Events > Search & Manage.
Open the applicable event and complete a registration containing multiple tickets.
Submit the registration with either:
Upon transaction creation, CharityEngine automatically generates:
Each attendee registration can now independently track:
The introduction of ticket-level soft credits provides several operational advantages for organizations managing events.
Each attendee registration now maintains a linked payment reference, even when a single transaction covers multiple attendees.
Organizations can collect partial payments during registration while still maintaining accurate balances for each attendee.
Users can independently adjust ticket pricing and balances without losing payment association details.
Soft credits improve visibility into:
Navigate to the Events App > Registrations > Search & Manage.
Open the attendee registration record.
Locate the associated ticket rate or pricing section.
Adjust the ticket amount as needed.
Save the registration record.
The registration balance will automatically reflect the updated ticket rate while preserving the associated payment soft credit.
Organizations reviewing event payment data should be aware that:
Users should review existing reporting logic if filtering exclusively by transaction type or payment structure.
Maintain standardized ticket rates whenever possible to simplify reporting and balance management.
Organizations allowing down payments should periodically review attendee balances to ensure accurate follow-up and collection.
When building event or transaction reports, verify whether soft credit transactions should be included or excluded depending on reporting goals.
After following the above guidance, users will be able to manage multi-ticket event purchases more effectively using ticket-level soft credit transactions. This enhancement improves flexibility for down payments, supports attendee-level balance management, and provides more accurate event registration tracking within CharityEngine.
A. CharityEngine creates one soft credit transaction per ticket registration so each attendee can maintain an individual payment association and balance.
A. Yes. Individual ticket rates can be adjusted independently, allowing each attendee registration to maintain its own balance.
A. Potentially. Reports filtering by transaction type or payment relationships may need to account for ticket-level soft credit records.
A. Yes. This process occurs automatically whenever multiple event tickets are purchased in a single transaction.