CharityEngine SMS Messaging Terms of Service
Effective Date: 4/10/2026
These Terms of Service govern participation in CharityEngine SMS messaging programs (“SMS Program”), including but not limited to conversational (1-to-1), informational, and engagement messaging.
By opting in to receive SMS communications, you agree to these Terms.
CharityEngine SMS Messaging Program
- Program Description (General SMS)
CharityEngine SMS messaging services allow organizations to send text messages to opted-in users via approved messaging platforms.
Messages may include, but are not limited to:
- Donation requests and fundraising outreach
- Donation confirmations and receipts
- Event reminders and updates
- Volunteer coordination
- Account notifications
- Customer support and service communications
- Follow-up communications related to prior engagement
Message frequency varies depending on user interaction and organizational activity.
Message and data rates may apply.
- Consent & Opt-In
Users provide consent to receive SMS messages by submitting their phone number through approved opt-in methods such as website forms, donation pages, event registrations, or other consent-based channels.
Consent is not a condition of purchase or donation.
Users may receive a confirmation message upon opting in.
- Opt-Out Instructions
You may opt out of SMS messages at any time by replying:
STOP
After opting out, you will receive a confirmation message and no further messages will be sent unless you re-subscribe.
- Help & Customer Support
If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance.
You may also contact us directly at:
📧 support@charityengine.net
📞 1-866-348-8399
🌐 https://www.charityengine.net
- Message Frequency
Message frequency will vary depending on your interaction with the organization. You may receive recurring or conversational messages based on your engagement, account activity, donations, event participation, or support inquiries.
- Messaging Types (Include 1-to-1 here)
CharityEngine supports person-to-person SMS communication between organizations and their constituents. These messages are typically:
- Sent by a live agent or authorized representative
- Triggered by user interaction or prior engagement
- Used for support, engagement, and follow-up communication
Includes transactional or informational messages such as receipts, alerts, and reminders.
c. Fundraising & Engagement MessagingIncludes donation solicitations and mission-related outreach sent to opted-in users.
- Message and Data Rates
Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have questions about your text plan or data plan, please contact your wireless provider.
- Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages.
- Privacy Policy
Your information will be handled in accordance with our Privacy Policy.
Please review it here:
https://www.charityengine.net/privacy-policy/
- Eligibility & Consent
By opting into the Program, you confirm that:
- You are the authorized user of the mobile number provided.
- You consent to receive SMS messages from the applicable organization using CharityEngine CRM.
- Your consent is not a condition of purchase.
If you have any questions regarding these Terms of Service, please contact support@charityengine.net.
