Duplicate Households can be created through importing contact information, form submissions, and manual data entry. In order to reduce the number of duplicate households in the database, you can de-dupe by merging matching households.
Navigate to Automation & Workflow > De-Dupe Households
Default filters will be in place to assist in finding any recently created duplicate organizations.
These filters can be updated by using the advanced filter
The filters that can be updated are Household name, the date range that the organizations were created, when the household was modified, what criteria
The compare mode filter allows you to select certain criteria to compare the household
For example, if Name Only is selected as the criteria, CharityEngine will compare all of the households that have the same name, regardless if they have other information that does not match such as email or address.
Selecting a more specific filter will result in finding households that closer match, but still may have differing information. For example, if the compare mode is set to Name, City, and State, CharityEngine will match the contacts that have all of the criteria selected.
Filters can also be updated by using the three normal filters Owner, Status, and Dates.
Once duplicate contacts have been found, check the Merge box for the contacts you want to merge
Once contacts have been selected, you will be able to click on the drop-down and
Select the Master Record from the drop-down that will be used as the contact in the database and click the merge button to merge the contacts.
Note: The contact ID will be in sequential order of when they were entered into the database. Using the example above, the contact ID 227618866 was in the database first and 227618867was entered second.